pkuk Privacy Policy

pkuk ("we", "us", "our", "the Platform") is committed to protecting the privacy of every player who uses the pkuk website at https://pkuk.io. This Privacy Policy describes the personal information we collect from users in Bangladesh and elsewhere, the purposes for which that information is processed, the parties with whom it may be shared, and the steps we take to keep it secure.

This Privacy Policy applies to all services offered through the pkuk platform, including sports betting, casino games, live dealer tables, slots, crash games, promotional offers, and customer support interactions. It applies to all access methods, including desktop browsers, mobile browsers, and any pkuk-affiliated applications.

This Policy should be read alongside the pkuk Terms & Conditions and the pkuk Responsible Gaming page, both of which are incorporated by reference. By registering an account or continuing to use the pkuk platform, you acknowledge that you have read and understood this Privacy Policy.

If you have questions about this Policy at any time, please contact our Data Protection team at [email protected] before using the platform.

pkuk collects personal data in several categories depending on how you interact with the platform. The table below summarises the main categories of data we may hold about you.

We collect only the minimum data required for the specific purpose identified. We do not collect sensitive categories of personal data (such as racial or ethnic origin, religious beliefs, or health data) unless strictly required by applicable legal obligations — for example, processing a responsible gaming self-exclusion request that involves health-related disclosures made voluntarily by the player.

pkuk collects personal data through three primary channels:

This is information you consciously submit to pkuk, including data entered during account registration, KYC verification document uploads, deposit and withdrawal requests, support enquiries via live chat or email, and responses to voluntary surveys or promotional opt-ins.

When you access the pkuk platform, our servers and analytics tools automatically record technical and usage data such as your IP address, browser fingerprint, device identifiers, pages viewed, game sessions started, and the time and duration of your visits. This data is collected using server logs, cookies, and similar tracking technologies. Please refer to Section 7 (Cookies & Tracking) for full details.

pkuk may receive personal data about you from trusted third parties in specific circumstances, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) — transaction confirmation and status data
• Identity verification providers — confirmation of identity document authenticity and age verification results
• Fraud detection services — risk scores, device reputation data, and flagged activity alerts
• Game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi) — game session logs and RNG audit data linked to your account

All third-party data sources are vetted by pkuk for compliance with applicable privacy standards before any data sharing arrangement is established.

pkuk uses the personal data we hold about you for the following specific purposes:

• Account management: Creating and maintaining your player account, authenticating your identity at login, and enabling account self-service features including deposit limit adjustments and self-exclusion tools.
• Payment processing: Verifying and executing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and other supported payment methods. Reconciling transaction records and issuing payment confirmations.
• Identity and age verification: Confirming that you are at least 21 years of age and that your identity documents are authentic, as required by our responsible gaming commitments.
• Platform delivery: Loading the correct game content, personalising your on-platform experience, remembering your language and display preferences, and maintaining your session securely across the platform.
• Fraud prevention and security: Detecting and investigating suspicious account activity, identifying duplicate accounts, preventing money laundering, and protecting the integrity of sporting events featured on the platform.
• Customer support: Responding to your enquiries, resolving disputes, processing complaints, and maintaining records of communications for quality assurance purposes.
• Responsible gaming compliance: Monitoring gameplay patterns for signs of problem gambling, enforcing deposit limits and self-exclusion periods, and fulfilling our obligations under responsible gaming best practice.
• Legal compliance: Retaining records as required by applicable anti-money laundering (AML) regulations, cooperating with law enforcement authorities where legally obligated, and maintaining audit trails for regulatory inspection purposes.
• Marketing communications (where consented): Sending promotional emails, SMS notifications, or WhatsApp messages about bonus offers, new game launches, or seasonal promotions if you have opted in. You may withdraw this consent at any time by contacting [email protected].
• Platform improvement: Analysing aggregated usage data to improve platform performance, game selection, user experience, and feature development. This analysis uses anonymised or pseudonymised data wherever possible.

pkuk processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and pkuk — for example, creating your account, processing deposits and withdrawals, and delivering game content.
• Legal obligation: Processing required to comply with applicable laws — for example, retaining transaction records for AML compliance, verifying age, or responding to lawful requests from authorities.
• Legitimate interests: Processing carried out in pursuit of pkuk's legitimate business interests where those interests are not overridden by your rights — for example, fraud prevention, platform security monitoring, and internal analytics to improve service quality.
• Consent: Processing based on your freely given, specific, informed consent — principally for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pkuk does not share your personal data with third parties except in the following circumstances, which are necessary for the operation of the platform or required by law:

When you make a deposit or request a withdrawal, pkuk shares the minimum necessary financial and identity data with the relevant payment processor (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a Bangladeshi banking partner) to execute the transaction and confirm its status. Payment processors act as independent data controllers for their own systems and are bound by their own privacy policies and applicable financial regulations.

pkuk uses third-party identity verification providers to confirm the authenticity of KYC documents and validate player age. These providers process identity document images and biometric comparison data solely for the purpose of verification and are contractually prohibited from using your data for any other purpose.

Game studios whose content is hosted on the pkuk platform (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) receive session identifiers and gameplay data necessary to deliver their games and maintain game integrity. Game studios do not receive your full identity or financial data beyond what is technically required for game session management.

pkuk shares technical data (IP addresses, device fingerprints, behavioural signals) with specialist fraud detection services to identify account compromise, duplicate registration attempts, and suspicious transaction patterns. This processing is conducted on a legitimate interests basis.

pkuk may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or lawful authority request. pkuk will, where legally permitted, notify you of any such disclosure request before complying.

In the event of a merger, acquisition, restructuring, or sale of all or part of pkuk's business, personal data held by pkuk may be transferred to the acquiring entity as part of the transaction. Any such transfer will be subject to equivalent privacy protections, and affected users will be notified in advance where practicable.

pkuk uses cookies and similar tracking technologies to deliver, maintain, and improve the platform. A cookie is a small text file placed on your device when you visit a website. The table below summarises the types of cookies pkuk uses:

You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling strictly necessary or security cookies will impair your ability to use the pkuk platform and may prevent login. pkuk does not use third-party advertising or retargeting cookies.

pkuk retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, to comply with AML record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction in accordance with financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the interaction for quality assurance and dispute resolution purposes.
• Technical and usage logs: Typically retained for thirteen (13) months, after which they are deleted or anonymised.
• Marketing consent records: Retained for the duration of your active consent plus three (3) years thereafter as evidence of the consent given.
• Self-exclusion records: Retained indefinitely to prevent circumvention of exclusion periods, even if a general account deletion request is received.

When data is no longer required, pkuk securely destroys it using appropriate technical means. Aggregated, anonymised data derived from your usage may be retained indefinitely for statistical and business intelligence purposes, as this data can no longer identify you individually.

pkuk takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the pkuk platform is encrypted using industry-standard SSL/TLS protocols. The padlock indicator in your browser confirms an active encrypted connection.
• Encrypted data storage: Sensitive personal and financial data is encrypted at rest using strong encryption standards. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data within pkuk's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their role. All access is logged and audited.
• Password security: Account passwords are stored as salted cryptographic hashes. pkuk staff cannot read your password in plain text under any circumstances.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of login security.
• Penetration testing and audits: pkuk commissions regular security assessments of the platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident response: pkuk maintains a documented data breach response procedure. In the event of a security incident affecting your personal data, pkuk will notify affected users promptly and take all necessary steps to contain and remediate the breach.

As a pkuk account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact pkuk's Data Protection team at [email protected]. pkuk will respond to all rights requests within thirty (30) days of receipt.

• Right of Access: You have the right to request a copy of the personal data pkuk holds about you, along with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data. Some data (such as your registered name) may require supporting documentation before correction can be applied.
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing on legitimate interests grounds. Note that this right is subject to legal retention obligations — for example, AML record-keeping requirements may prevent immediate deletion of financial data.
• Right to Restriction of Processing: You have the right to request that pkuk restrict the processing of your data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of pkuk's legitimate interests, including profiling. pkuk will stop such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (principally marketing communications), you may withdraw that consent at any time by emailing [email protected] or updating your account notification preferences.

The pkuk platform is strictly for adults aged 21 years and above. pkuk does not knowingly collect personal data from individuals under the age of 21. If pkuk discovers that personal data has been collected from a person under 21, that account will be immediately suspended, the data will be securely deleted, and the matter may be referred to relevant authorities.

If you are a parent or guardian and believe that a minor in your care has registered an account with pkuk, please contact us immediately at [email protected] with details of the account so that we can take swift action.

pkuk employs both automated age-screening during registration and manual document verification as part of our KYC process to enforce the 21+ age requirement. Parents and guardians are encouraged to make use of parental control software to restrict access to online gambling platforms by minors.

The pkuk platform may contain references to third-party services such as payment processors and game studio providers. Where these third-party services are accessed through their own interfaces or websites, they are governed by their own independent privacy policies. pkuk is not responsible for the privacy practices, content, or security of third-party platforms.

We recommend that you review the privacy policies of any third-party service you interact with in connection with your pkuk account, particularly your chosen payment provider (bKash, Nagad, Rocket, Upay, or your bank), to understand how they handle your personal data.

pkuk reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, pkuk will notify active account holders via the email address registered to their account and/or display a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how pkuk protects your data. Continued use of the platform after any update constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkuk handles your personal data, please contact our Data Protection team through any of the following channels:

• Email: [email protected] — include "Privacy Request" in the subject line for faster routing
• Live Chat: Available 24/7 directly on the pkuk platform — for urgent privacy concerns
• WhatsApp: +880 17XX-XXXXXX

pkuk will acknowledge all privacy-related requests within 48 hours and aim to resolve them fully within thirty (30) days of receipt, measured in Bangladesh Standard Time (UTC+6). Where a request is complex or involves a high volume of data, pkuk may extend this period by a further thirty (30) days and will notify you accordingly.